For renters
How can I check if a landlord is the real owner of a property?
You can look it up yourself, and you do not need anyone's permission. In England, section 66 of the Land Registration Act 2002 lets any person inspect the register of title. On GOV.UK, the service called Search for land and property information gives a free property summary, and a title register download naming the registered owner costs £7, set against the month's rent and deposit you are being asked for.
The whole thing takes about ten minutes. Recovering money once it has left your account for a stranger's is difficult. It is also worth saying early that asking these questions costs you nothing socially: landlords and agents who let properties deal with them every week, and the ones doing it properly would rather answer them now than lose a tenancy later. This guide covers England. Wales, Scotland and Northern Ireland work differently.
How do I look up who owns a property in England?
The register of title is public. Section 66(1)(a) of the Land Registration Act 2002 says that any person may inspect and make copies of it, and the right is subject to rules made under section 66(2), including a requirement to pay a fee. You do not need to give a reason, and the owner is not told that you looked.
The service is on GOV.UK and it is called Search for land and property information. You sign in or create an account, then search by address. You need a debit or credit card only if you want to download a document.
The property summary is free. It gives the address as held by Royal Mail, the property description, the tenure type, meaning freehold or leasehold, and whether there are restrictive covenants or easements. It does not name the owner, so on its own it confirms that the address exists as described rather than who holds it.
The title register costs £7 to download, and so does the title plan. The register usually gives the title number, who owns the property, how much it was last sold for, and whether there is a mortgage on it. That is the document worth buying, and the cost is low set against a month's rent.
One limitation to know before you pay, in HM Land Registry's own words. GOV.UK states that you can download online copies of the information but cannot use them as proof of ownership, and that you need to order an official copy if you want proof of ownership, for example in a court case. Official copies cannot be downloaded and come by post at £11 per document. That is a point about which document meets a formal requirement, not about whether the £7 download tells you anything. For deciding whether to send money to somebody you met through an advert, the £7 download is the right tool.
When you have the document, three comparisons do most of the work. Compare the full name on the register with the name on the tenancy paperwork and the name on the bank account you have been asked to pay. Compare the owner's address on the register with what you have been told. Then ask yourself whether anything you have been sent so far actually stated the landlord's full legal name. A landlord is not obliged to publish it in an advert, and a platform may hold it back until an offer has been accepted, so its absence early on is not a warning sign in itself. What matters is that you have it in writing, and can match it, before any money moves.
What are the warning signs of a fake landlord before any money changes hands?
Some of these are rules with penalties behind them, and some are just patterns. It helps to know which is which, because a rule gives you something to say. What follows is general information about how the rules are written, not advice about your own situation.
A holding deposit above one week's rent is a prohibited payment. Under Schedule 1, paragraph 3(3) of the Tenant Fees Act 2019, the excess over one week's rent is a prohibited payment. Paragraph 3(4) defines one week's rent as the annual rent divided by 52. As an illustration, on a home advertised at £1,300 a month that comes to £300, so a request for £750 to hold it is asking for more than the Act permits.
Rent demanded before an assured tenancy is entered into is a prohibited payment too. Section 9 of the Renters' Rights Act 2025 inserted a new paragraph 1(1A) into Schedule 1 of the Tenant Fees Act 2019: a payment of rent is a prohibited payment if it is payable before the tenancy is entered into and the tenancy is an assured tenancy. It came into force on 1 May 2026. The same section also prohibits a landlord or a letting agent from inviting or encouraging such a payment. Two things are worth holding apart there. The statutory test is when the tenancy is entered into, which is a legal question and not always the same moment as the day paperwork is signed. And it applies where the tenancy is an assured tenancy: in practice most private lettings in England are, but lodging in an owner's own home or a company let can follow different rules. What the provision does remove is the old script of six months up front to secure a place nobody has signed for, which was where a good deal of money used to disappear. Where the position is not obvious, the tenancy type and the point at which the agreement was formed are both fact-specific, and worth advice rather than assumption.
The Right to Rent check is the landlord's own responsibility, and its absence is worth noticing. Under section 22 of the Immigration Act 2014, a landlord in England must not let an adult occupy a home if that person is disqualified by their immigration status. The Act does not order the landlord to check, but checking every adult occupier's documents before the tenancy begins is how a landlord gains the statutory excuse against the penalty, and the Home Office code of practice tells them to check everybody, British citizens included, so that nobody is singled out. The scheme is also more detailed than a single check, because time-limited immigration permission brings follow-up checks with it, and the GOV.UK Right to Rent guidance is the place to look for your own position. Two things follow for you as a renter. In practice many landlords raise the check early, because it is how they protect themselves from the penalty. And the check must not be operated in a discriminatory way. The Equality Act 2010 prohibits treating somebody less favourably because of a protected characteristic such as race or nationality, and checks that vary from one applicant to another for that reason may raise issues under the Act. Whether they do in any particular case turns on the full facts, including any defence available, and is for a court or a regulator to decide rather than for a platform. The Home Office code of practice for landlords on avoiding discrimination and the guidance published by the Equality and Human Rights Commission are where that is set out. If your own immigration position is complicated or disputed, that is a point for a specialist adviser rather than for a guide like this one. Our guide to how Right to Rent works for tenants in England sets out what the check involves.
If an agent is involved, they must be in a redress scheme. A letting agent in England has to belong to one of two government-approved schemes, The Property Ombudsman or the Property Redress Scheme, and can be fined up to £5,000 for not joining. Both schemes publish a member search, and it takes a minute. An agency that appears in neither is commonly treated as a warning sign, though a search can also come up empty on a trading name or a very recent registration.
Then the patterns, which carry no citation but repeat endlessly. Pressure to pay today because someone else is about to take it. A refusal to let you see the inside in person, or a viewing offered only by pre-recorded video. A request to transfer money to a personal account with a different name on it. Photographs that a reverse image search finds on three other listings. A rent that is noticeably below everything else on the same street. None of these on its own proves anything. Two together is the point at which many renters stop and spend the £7.
What does the law say about a holding deposit?
This matters for spotting a fake, because the rules run on dates and a person inventing a property has no intention of keeping to any of them.
A holding deposit is money paid before a tenancy is granted to take a property off the market. Under Schedule 2 of the Tenant Fees Act 2019, paragraph 2(1), the deadline for agreement is the fifteenth day of the period beginning with the day the holding deposit was received. Both sides can agree a different day, but paragraph 2(2) requires that to be in writing.
Paragraph 3 says the deposit must be repaid if you and the landlord enter into a tenancy agreement, if the landlord decides before the deadline not to go ahead, or if neither side has entered into an agreement by the deadline. Where it is repaid because the tenancy went ahead, paragraph 6 allows it to be put towards your first rent payment or your tenancy deposit instead, with your consent.
Paragraph 4 sets the timing: repayment within 7 days, running from the date of the tenancy agreement, the date the landlord decided not to go ahead, or the deadline for agreement, whichever applies. Paragraph 5 is the one worth remembering. If the person holding your money intends to keep it, they must give you a written notice explaining why within the relevant period, and if they do not give that notice, they have to repay it anyway.
There are exceptions, and they matter to you rather than to them. Paragraphs 8 to 13 of Schedule 2 allow the money to be kept if you give false or misleading information, if you pull out before the deadline, if you fail to take reasonable steps to enter into the agreement, or if the landlord is prohibited from letting to you under the Right to Rent rules. So a holding deposit is not simply refundable on request. That is also why paragraph 5 carries the weight it does: whichever exception is being relied on, it has to be put to you in writing within the relevant period, and if it is not, the deposit is repayable anyway.
So a landlord or agent who is complying with Schedule 2 is working to a fifteen-day clock and a seven-day clock, in writing, because a local authority has powers to impose a financial penalty for getting it wrong. None of that tells you who is genuine, and this guide cannot tell you that either. What it tells you is what the Act asks for and by when, so you know what to request and at what point its absence is worth a question.
What will a Land Registry search not tell me?
A good deal, and the articles that present it as a complete answer are doing you no favours.
Not every property is registered. Registration became compulsory on sale progressively over the last century, so a home that has stayed in the same hands for decades may not appear on the register at all. An absent title is not on its own proof of a scam. It means this particular method has run out, so the others carry the weight, and it should be read alongside anything else that does not fit rather than as cancelling it out.
The register reflects what has been registered, not what happened this morning. An application to register a sale takes time to process, so a recent purchase can still show the previous owner. A mismatch on a property that has just changed hands is worth asking about rather than treating as proof of anything.
A company can be the registered owner. Holding a rental property through a limited company is ordinary, not suspicious. If the register names a company, you can look it up for free on Companies House and see the registered office and the directors, then check whether the person you are dealing with is one of them or can explain their connection.
The owner is entitled to let someone else act. A letting agent, a managing agent, a family member or a co-owner may legitimately be the person you deal with, and the name on the register will not be theirs. A simple question usually settles it: on whose authority is this being let, and can that be put in writing? Our guide to what documents a landlord needs before letting a property covers what a genuine one will already have to hand.
And the big one. A matching name proves that somebody of that name owns the property. It does not prove that the person messaging you is that person. No document you buy online closes that gap, which is why the steps that do are physical rather than digital: viewing the inside in person, seeing the paperwork with the same name on it, and paying only into an account in the name on the agreement. Money sent to hold a home that nobody has stood inside is a step commonly described in reported rental frauds.
Who is writing this, and what are they selling?
Fair question on an article about not being taken in. VEYLO X is a renting and letting platform for England, and it is not open yet. The idea behind it is narrow. One record of a tenancy, entered by the landlord and read by the renter, instead of two versions of the same thing sitting in separate inboxes. We write guides like this one. We do not write or edit listings or profiles, and nothing in either of those is written by us. VEYLO X does not decide who is genuine, does not judge a landlord or a renter, and does not stand behind what either of them says.
That is also why this guide sends you to GOV.UK rather than anywhere else. The register of title is public because Parliament made it public, and the £7 is yours to spend. VEYLO X does not carry out that search for you, and no identity check, ours included, can guarantee that the person messaging you is who they claim to be. If you want the longer version of how these guides are put together, it is on how we write these guides.
How should my deposit be handled once I have moved in?
The tenancy deposit is a second checkpoint, and it comes after the keys rather than before them.
Under section 213 of the Housing Act 2004, a tenancy deposit must be dealt with in accordance with an authorised scheme from the time it is received. Section 213(3) requires the scheme's initial requirements to be met within 30 days of the date the deposit is received. Section 213(6) requires the prescribed information, which tells you where the money is and how to get it back, to reach you within the same 30 days.
There are three authorised schemes in England: the Tenancy Deposit Scheme, the Deposit Protection Service and mydeposits. Each provides a free way to check whether a deposit has been registered, so you are not dependent on being told.
If 30 days pass and nothing has arrived, ask in writing. Doing it in writing costs nothing and creates the record. Our guide to how deposit protection works in England goes through the schemes and what the prescribed information has to contain.
One more checkpoint may follow. The Renters' Rights Act 2025 contains provisions for a Private Rented Sector Database. What it will contain, and how much of it will be open to the public, are matters for regulations that have not been made. Those provisions have not been commenced, so the firm part is the simple part: it is not something you can use today.
What should I do if I have already paid?
The same day matters more than anything that follows it, because the options narrow quickly.
Tell your bank first. A transfer to a fraudster may be considered under the authorised push payment fraud rules, so ask the bank how your particular payment will be treated and what protections apply to it, rather than assuming either way. Banks can sometimes stop or recall money if they hear quickly enough. Whether any of it is reimbursed depends on how the payment was made, what you were told and the scheme rules that applied on the day. Not every case qualifies, and a bank may treat a dispute with a real landlord differently from a payment to an invented one.
Report it to Action Fraud, the national reporting centre for fraud and cybercrime in England, Wales and Northern Ireland. A report produces a crime reference number, which banks, letting agents and the council will all ask for.
Then contact the private sector housing team at the council for the area the property is in. Local authorities have powers to enforce the Tenant Fees Act 2019 and to impose financial penalties, though whether they act in any particular case is a matter for them. Reporting it is also how a pattern at one address becomes visible to the people who can do something about it.
Keep everything. Save the advert, the whole message thread rather than a few screenshots, the bank reference, the account name and number you were given, and any names or phone numbers used. Adverts get taken down and profiles get deleted.
None of these steps carries an entitlement to have the money returned. What a bank or a council does depends on the individual circumstances, and outcomes vary. This is general information about renting, not legal advice. Shelter and Citizens Advice both run free advice services for a situation like this one.
How can I check if a landlord is the real owner of a property, in short?
Five steps, about ten minutes, and roughly the price of two coffees. None of them is a legal obligation on you as a renter, and none of them guarantees anything. They give you more to go on than the advert did.
- Find the property on GOV.UK and read the free property summary.
- Buy the £7 title register if anything about the story does not fit.
- Compare the name on the register with the name on the paperwork and on the bank account.
- View the inside in person before any money moves.
- Pay no rent before the tenancy is signed, and no more than one week's rent as a holding deposit. That is the rule where the tenancy is assured, and a sensible precaution whatever the arrangement turns out to be.
None of this makes you difficult to deal with. Landlords and agents who let properties regularly deal with these questions all the time. Our renter document checklist for England covers what they can reasonably ask you for in return.
Common questions
The short answers, in one place.
Is it legal for a landlord to ask for six months' rent up front before I sign anything?
That depends on the tenancy. If it is an assured tenancy in England, which in practice covers most private lettings, rent payable before the tenancy is entered into is a prohibited payment under Schedule 1 of the Tenant Fees Act 2019, as amended by section 9 of the Renters' Rights Act 2025, in force since 1 May 2026. Two qualifications matter. The test is when the tenancy is entered into, which is a legal question rather than simply the date written on the paperwork. And other arrangements, such as lodging in an owner's own home, can follow different rules. This is general information, not advice on your own agreement. A holding deposit of up to one week's rent is a separate thing and is still permitted.
How much can a landlord ask for as a holding deposit?
One week's rent. Anything above that is a prohibited payment under Schedule 1, paragraph 3(3) of the Tenant Fees Act 2019. One week's rent means the annual rent divided by 52, under paragraph 3(4). In practice that is the monthly rent multiplied by 12 and then divided by 52, which is a little less than the monthly rent divided by four.
How much does it cost to find out who owns a property in England?
The property summary on GOV.UK is free, and it gives the address, the description and whether the property is freehold or leasehold. A title register download, which names the owner, costs £7. An official copy for use as proof of ownership cannot be downloaded and comes by post at £11 per document.
Does a Land Registry search prove the person messaging me is the landlord?
No. It proves that a person of that name is the registered owner. It does not prove that the person contacting you is that person. Viewing the home in person, seeing paperwork in the same name, and paying only into an account in the name on the agreement are what close that gap.
Sources
The primary sources behind this guide. Where the law and a summary disagree, the law is what counts.
- Land Registration Act 2002, section 66 (inspection of the registers), legislation.gov.uk
- Search for land and property information, GOV.UK
- Tenant Fees Act 2019, Schedule 1 (permitted payments), legislation.gov.uk
- Tenant Fees Act 2019, Schedule 2 (treatment of holding deposit), legislation.gov.uk
- Checking your tenant's right to rent, GOV.UK
- The Redress Schemes for Lettings Agency Work and Property Management Work (Requirement to Belong to a Scheme etc) (England) Order 2014, legislation.gov.uk
- Registering with a redress scheme as a property agent, GOV.UK
- Renters' Rights Act 2025, section 9 (prohibition of rent in advance before lease entered into), legislation.gov.uk
- Housing Act 2004, section 213 (requirements relating to tenancy deposits), legislation.gov.uk
- Action Fraud, the national reporting centre for fraud and cybercrime
