Three questions. Whether the statutory periods apply here, what they are and when they start, and what the duty is when they do not reach you.
The tenancy
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For this tenancy
The duty still applies, without a fixed deadline
the statutory response periods are social housing law, so they do not reach a private tenancy, but the duties below do
Dates still decide these cases, because the duty runs from the date the landlord was put on notice. Keep the report as it was made, keep the date the landlord became aware, and keep what was done after it.
What the record has to show
A text, an email, a note of a phone call, with its date. A managing agent receiving it is the landlord becoming aware, and the periods count from awareness rather than from the day a tenant first spoke.
Photographs with the room identified, and what was concluded about the cause. A picture with no room and no date proves very little later.
Whether a period is fixed or is measured by reasonableness, the gap nobody can explain is the one that costs.
Where the wording comes from
The law this rests on
The dates and the documents in one place, so neither side is working from a separate copy.
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